1. Replacing Lost or Damaged Product
- PEST-BLOK will replace any product compromised during production at no cost.
- Shipping Damage: Products are insured by shipper. If product arrives damaged, immediately send photos to CustomerService@PEST-BLOK.com in order to start the claim process.
- Time is of the essence. Damage claims must be made within 7 days of receiving shipment.
- Because the majority of PEST-BLOK products are custom-made to order, we do not accept returns
- Refunds will be given ONLY if product is NOT "custom", has NOT already been made, AND has NOT shipped
4. Shipping Time
- PEST-BLOK can ship most orders within 2-4 business days. Our office itself is open Mon-Fri 8am-4pm Eastern. We are closed on weekends and holidays.
- Larger orders may require longer processing times and may delay shipping times some.
5. Shipping Cost
- Pricing includes base shipping. Expedited shipping cost would be additional.